Cleaning mates Terms & Conditions
By accessing or using our Services, whether or not you register to use the Service, you agree the terms of this Agreement and to the collection, use and disclosure of your information, which establish a contractual relationship between you and Cleaning mates. You should review the Agreement before providing us with any information.
As a condition of this Agreement, you further acknowledge that Cleaning mates may modify this Agreement at any time by providing notice. That notice may be given by posting a revision to these Terms and Conditions.
Your continued access or use of the Services after such notice or posting constitutes your consent to be bound by the Agreement, as amended. You affirm that you will review this Agreement periodically, so that you are aware of any and all modifications made to this Agreement.
You may not create a link to this website from another website or document without Cleaning mates prior written consent.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Except as otherwise indicated, all trademarks, service marks, trade dress and trade names are proprietary to Cleaning mates.
You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and we explicitly exclude any liability for such inaccuracies or errors to the fullest extent permitted by law.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Any dispute arising from the use of our website is subject to the federal laws of the New Zealand as well as all applicable Auckland City local laws.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to Cleaning mates certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or Cleaning mates’ termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Cleaning mates in writing, you may only possess one Account.
By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Cleaning mates’ policies.
Lost Item Policy
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.
Reimbursement (preferably in the form of store credit) will amount to the lower of:
10 times our charge for cleaning the item;
Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.
Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Cleaning mates’ is not responsible for any of such missing items.
According to New Zealand law, we cannot hold unclaimed garments for more than 1 month. Beyond this period, unclaimed garments will be donated to charity accordingly